1. Deposits and Bookings
No contract shall exist between the Client, which expression shall include all persons on whose behalf the Client books, and Ski Peak Limited (hereinafter called Ski Peak) until an appropriate deposit has been received and confirmed in writing by Ski Peak. Deposits are not refundable.
2. Payment of the Balance
Payment of the balance due must be made no later than 8 weeks before the arrival date. For bookings within 8 weeks of the arrival date the total cost of the holiday is immediately payable. In all cases Ski Peak reserves the right to cancel the holiday arrangements, without any obligation to refund or make alternative arrangements, where the Client fails to make payments as stipulated.
- Covid19 Amendments
Only for bookings 01 December 2020 through 30 April 2021
For rental bookings between these dates our payment terms are amended as follows:
A 20% deposit is payable upon booking and the balance due no later than 14 days before the start of the rental period. The deposit is non-refundable. In the event that travel restrictions prevent the take-up of the rental then Ski Peak will endeavour to roll forward the booking to a future date where possible. All other Terms and Conditions apply.
- Brexit Advice
Clients must inform themselves as to any new requirements with regards the UK leaving the European Union. At the present time we understand that those travelling to France by car will need an international driving license and a so called ‘green card’ insurance. Clients should also have adequate Travel Insurance that covers the loss of the reciprocal European Health Card Insurance.
All prices have been based on an exchange rate of €1.15 = £1.00 and known costs as at 1st June 2020. There will be no currency surcharges levied once the full payment of your holiday has been received by Ski Peak. However we reserve the right to pass on the amount of any unforeseen taxes such as local resort taxes and or increases due to transportation costs or dues imposed on us in connection with your holiday. No increase in costs as a result of currency fluctuations will be charged unless the exchange rate changes by more than 5%. If this means paying more than 10% of the holiday price you will be entitled to cancel your holiday with a full refund of all money paid to Ski Peak. Should you decide to cancel because of this, you must exercise your right to do so within 14 days of the date of the invoice.
4. Financial Security
The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under the Package Travel, Package Holidays and Package Tours Regulations 1992 for Ski Peak Limited (no.5244) and in the event of their insolvency, protection is provided for the following:
- non-flight packages commencing in and returning to the UK;
- non-flight packages commencing and returning to a country other than the UK;
- flight inclusive packages that commence outside of the UK, which are sold to customers outside of the UK;
- accommodation only bookings;
1, 2, 3 and 4 provides for a refund in the event you have not yet travelled. 1 and 3 provides for repatriation. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Ski Peak Limited.
5. Alteration or Cancellation by Ski Peak
In the unlikely event of Ski Peak making a major alteration to or cancelling a holiday, Ski Peak shall offer the client the choice of a holiday from the brochure (where the price is less Ski Peak will refund the difference) or alternatively a full refund. The client will be entitled to compensation in the event of Ski Peak making a major alteration to or cancelling a holiday, save for reasons beyond its control. This compensation is given according to the period by which alteration or cancellation precedes departure date: nil if more than 57 days before departure, €40 if 56-29 days before departure, €60 if 28-15 days before departure and €100 if less than 15 days before departure.
6. Cancellation by the Client
Cancellation shall take effect only when written notification from the person signing the booking form is received by Ski Peak. Cancellation fees shall be levied according to the period by which cancellation precedes departure and are expressed by a percentage of the total holiday price (inclusive of extras) as follows: loss of deposit up to 57 days before departure, 35% of accommodation costs if 56 – 43 days before departure, 55% of accommodation costs if 42 – 29 days before departure, 75% of accommodation costs if 28 – 15 days before departure and 100% of accommodation and transfer costs if 14 days or less before departure. You may change your booking up to 14 days before departure by transferring it to another person if you are unavoidably prevented from travelling, and the transfer meets any conditions which may apply to the holiday and agrees to the terms of the booking agreement.
8. Damage by and Behaviour of the Client
10. Baggage of the client
All baggage and personal possessions remain at all times and in all circumstances at the owner's risk except where Ski Peak has proved to be negligent.
11. Complaints by the Client
Should you have any cause for complaint whilst on holiday, our local representatives should be immediately advised of your dissatisfaction so that remedial action, where possible, can be taken without delay. If you wish to pursue a claim against us, written notice must be given to us no later than twenty eight days after the end of your holiday.
These conditions and any contract to which they apply are governed in all respects by English Law.
Ski Peak Limited.
Windwhistle, Crossways Road, Grayshott, Surrey, GU26 6HD
Telephone: 01428 608070
Fax: 01428 608071